FAQ

How do I place an order?

Select the products you’d like to purchase, add them to your cart, and proceed to checkout. Enter your delivery and payment details, review your order, and complete payment. You’ll receive an Order Confirmation Email once your order has been successfully placed.

Can I change or cancel my order?

Please contact Customer Support as soon as possible. Change or cancellation requests are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed , provided the order has not entered processing or been shipped.

Once an order has entered processing or has shipped, changes or cancellations may no longer be possible.

What if I haven’t received my order confirmation?

Check your spam, junk, or promotions folder first. If you still cannot find the email, contact Customer Support with the email address used at checkout and any available order details.

Which payment methods are available?

Available payment methods are displayed at checkout. Depending on your location and the options supported for your order, these may include major credit and debit cards, PayPal, Apple Pay, Google Pay, or other payment methods.

How do I use a discount code?

Enter your valid discount code in the designated field at checkout and select “Apply.” Before completing payment, check that the discount has been reflected in your order total.

Is checkout secure?

We use third-party payment services designed to process transactions securely. Please review our Privacy Policy for details about how your personal information is handled.

How long will my order take to arrive?

Orders are generally processed within 5 business days after payment confirmation. After shipment, estimated delivery takes 10–20 business days. The delivery estimate does not include processing time.

Actual delivery times may vary depending on your destination, carrier operations, customs procedures, and other circumstances. Please see our Shipping Policy for full details.

Where can I find my tracking number?

Your tracking number will be included in your Shipping Confirmation Email once your order has shipped.

What should I do if my delivery is delayed?

Transportation delays, severe weather, or customs inspections may affect tracking updates and delivery schedules. If your shipment is unusually delayed or has not arrived within the estimated delivery period, contact Customer Support for assistance.

Can I return a product?

You may request a return within 14 days of receiving your order. Items must be unused and in their original condition and packaging, with proof of purchase.

Please contact Customer Support for return authorization and instructions before sending anything back.

What if my order arrives damaged or incorrect?

Contact Customer Support within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the product and its packaging. We’ll review the information and advise you on the next steps.

How long do refunds take?

Once your returned item has been received and inspected, we’ll notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 5–15 business days.

Your bank or payment provider may require additional time to post the funds. Please see our Returns & Refund Policy for full details.

How can I contact Customer Support?

Email us using the address below. You can also find customer service contact information in your Order Confirmation Email.

For faster assistance with an existing purchase, include your order number and a brief description of your enquiry.