Shipping Policy

1. Order Processing & Delivery Times

Orders are typically processed and shipped within 5 business days after being placed.

After shipment, estimated delivery takes 10–20 business days, depending on your destination, local carrier services, and customs processing, where applicable. This delivery estimate does not include order processing time.

Delivery times are estimates, not guarantees. Customs inspections, severe weather, public holidays, carrier disruptions, and other circumstances beyond our control may cause delays.

2. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can track your shipment by entering that number at www.17track.net.

3. Shipping Rates & Import Charges

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, your selected shipping method, and any applicable promotional offers.

The final shipping cost will be displayed before you complete your purchase.

Unless otherwise stated, any customs duties, taxes, or import fees imposed by your country or region are your responsibility.

4. Shipping Destinations

We currently offer worldwide shipping, subject to carrier and logistics availability.

If we cannot ship to your location, our Customer Support team will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, please contact Customer Support using the details below.

You may also use the customer service contact details provided in your Order Confirmation Email.

5. Changing Your Shipping Address

If you need to change your shipping address, please contact Customer Support as soon as possible.

Once an order has entered processing or has shipped, we are unable to modify its shipping address.

6. Shipping to an Alternate Address

You may have your order delivered to an address different from your billing address. Enter your preferred delivery address at checkout and check that all shipping details are accurate before completing your purchase.

7. Business Days & Shipping Methods

Orders are processed and shipped Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Depending on inventory availability, some products may ship directly from our domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.

We work with international carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners, to deliver orders worldwide.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact Customer Support.

We will work with the carrier to investigate the shipment and help resolve the issue. Although we cannot guarantee carrier transit times, we will make every reasonable effort to locate your package and provide updates on its status.

9. Incorrect or Incomplete Shipping Information

Please provide accurate and complete shipping information at checkout.

We are not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete shipping details provided by the customer.

If you notice an error, please contact Customer Support immediately. We will do our best to update your order before it enters processing or is shipped, subject to the address-change deadline above.