Return & Refund Policy

1. Order Cancellation

You may cancel your order before it has shipped or entered production. Orders cancelled at this stage will receive a full refund.

Once an order has shipped or entered production, it can no longer be cancelled.

2. Return Eligibility

We accept returns within 14 days of the date you receive your order.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as an order confirmation or receipt.

Please do not send your return directly to the manufacturer.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the product and its packaging so we can review the issue and help resolve it as quickly as possible.

4. Return Shipping & Fees

• Customers are responsible for return shipping costs unless the return is due to our error.
• If you receive a damaged, defective, or incorrect item due to our mistake, we will cover the return shipping costs.
• Customers will not be charged shipping costs more than once per order, including returns.
• No restocking fees will be charged for approved returns.

5. How to Request a Return

1. Contact our Customer Support team before sending any item back to request return authorization.
2. Wait for your return request to be reviewed and approved.
3. Follow the confirmed return address and detailed instructions provided by our team.

Returns sent without prior authorization may not be accepted.

Customer service contact information is also included in your Order Confirmation Email for convenient reference.

6. Return Address

Before shipping any item back, please contact Customer Support and wait for your request to be approved. Our team will confirm the appropriate return address and provide instructions for your specific return.

7. Refunds

Once we receive your returned item, we will notify you by email. After inspecting the item, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing and posting time may vary depending on your payment provider or financial institution.

8. Late or Missing Refunds

If your refund has not arrived after the estimated processing period:

1. Check your bank account again.
2. Contact your credit card company, as it may take additional time for the refund to appear.
3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us: